adesso BLOG

Who in the insurance industry hasn’t lost time trying to look up customer policies? A customer calls, provides their policy number and wants information about their policy. The person they’ve called searches for the policy in the system, for instance in a partner application, and can’t find it. This forces them to perform a time-consuming, potentially complicated search using the contract partner’s name. Once they find the policy, they then have to copy and paste the policy number into the inventory system. adesso’s Customer 360° solution makes this process a whole lot simpler. In my blog post, I will explain what this software component can do and what advantages it offers. And by the way, this solution is so flexible and adaptable that it can also be used in other industries.

As previously indicated by my colleague Dimitrios Archontakakis in his blog post, I’ll be describing the technical foundations of a Software-as-a-Service (SaaS) solution as well as defines the terms ‘SaaS’ and ‘cloud’ and exploring the differences and similarities between them. Along with that, I will also discuss typical architectures in the SaaS environment.

In order to focus on the needs of customers and remain competitive over the long term, insurance brokers should look into the use of different communication channels, including validation. In my blog post, I’ll be explaining why this is necessary and how we can support them here.

The demand for occupational health insurance is increasing among both employers and employees. The topic of occupational health insurance also plays an important role in recruiting new employees. In my blog post, I will explain what financing options there are, which benefits can be added with occupational health insurance and what advantages and value it offers.

Since agile regression develops gradually, the indicators are very difficult to recognise in everyday life or can only be recognised at a late stage. To counteract this, we’ll describe direct, point-by-point approaches for mitigating agile regression here in our latest blog post.

Statutory health insurance companies in Germany have had to offer their policyholders their personal electronic patient record (EPR) since 1 January 2021. So far, only a little more than 470,000 electronic patient records have been created, despite the potential of about 83 million users. In my blog post, I’ll explain why this is the case, address the challenges private health insurance companies face and show how the situation can change.

A community of practice is an association of experts. Its objectives include the exchange and transfer of knowledge on specialist topics. Together with other testing experts, prominently from the insurance sector, I founded the Testing@Insurance CoP last summer. My blog post introduces you to our Testing@Insurance CoP in more detail.

It is no longer possible to imagine IT projects without the cloud, regardless of what industry you’re talking about. New business models offer advantages in terms of scalability, stability and security, which deliver benefits across the cost structure of the IT system landscape. In many customer situations, the cloud is used as an all-purpose term or even as a buzzword. It loses its core meaning. But what is the cloud and what does it mean for me?

Data is one of the most valuable assets for any company – and this is no different for insurers. The amount of data continues to grow as digitalisation gathers pace. The challenge for insurers is to generate complete, high-quality data from the vast quantities of information available. This blog post explains what data-driven insurance is and what the associated requirements and implications are.