adesso BLOG

The efficiency of order fulfilment is a key success factor in the modern business world, especially in the manufacturing industry. Automating these processes end-to-end can be a huge challenge. In this blog post, I introduce the end-to-end automation of order processing using the example of an orchestra and present a successful solution approach.

The degree of digitalisation in facultative business is still significantly lower than in other areas of the company, even among the largest reinsurers. The reason lies in the nature of the business: it works with few, highly individualised contracts - but business processes that work with a high degree of standardisation and large volumes are best digitised. With the latest advances in the field of artificial intelligence (AI), the tide is turning: new solutions can be a game changer to increase the efficiency and quality of facultative underwriting and make data available for other applications.

The shortage of skilled workers has pushed IT managers to look for ways to automate processes. This is so they can reduce their employees’ workloads, while also aiming to increase user satisfaction. An increasingly popular option – especially in the IT and/or enterprise service management environment – is to use chatbots. This blog post will discuss the added value of ServiceNow’s chatbot solution, which is called Virtual Agent.