adesso BLOG

The smart meter rollout has been causing some ambivalence in the energy sector for many years – a lot of hustle, a lot of work and, at the same time, a lot of standing still. If you believe the words of Arne Schönborn, President of the German Federal Office for Information Security (Bundesamt für Sicherheit in der Informationstechnik, BSI), a milestone in the digitalisation of the energy transition has now been reached. In this blog post, we explain what this milestone is and what it means for the smart meter rollout seven years after the publication of the German Act on the Digitalisation of the Energy Transition (Gesetz zur Digitalisierung der Energiewende, GDEW).

B2B portals are the ideal place to interact with customers, suppliers and partners. This is because in the current market environment, comprehensive and well-thought-out customer service has long since become a differentiating competitive factor. But what makes a good B2B portal? What should you pay attention to in practice? In this blog post, I will answer these questions and give you some tips.

If we know what our customers will want tomorrow, we can make them the perfect offer today. Unfortunately, this is rarely successful, and products are usually just ‘dumped’ on thousands of people at a time. In my blog post, I will explain how the next-best-action approach can help banks anticipate the needs of customers and the next steps that would be best for them.

In the first part of my blog post, I used a persona to derive the requirements of Generation Alpha for insurance providers. In this blog post, I will explain what the next generation of insurance customers values and how insurance providers can prepare for these demands and needs.

Achieving Germany’s ambitious climate targets is currently the talk of the town. One of the measures announced by the German Federal Ministry for Economic Affairs and Climate Protection (Bundesministerium für Wirtschaft und Klimaschutz, BMWi) as part of this are carbon contracts for difference (CCfD). We explain what this is all about in our blog post.

Completing a large-scale project successfully always depends on the multitude of small moving parts coming together. Implementing a project management office (PMO) can help here. In our blog post, we will give you a brief insight into our adesso Public PMO and the key topics associated with it.

Companies employ staff in different roles, which means they have different areas of responsibility. These employees often possess above-average specialist knowledge in a subject area or special skills. But this knowledge is often – consciously or unconsciously – not shared. This creates an environment in which the conditions do not promote the growth of knowledge and prevent it from being used in a targeted way to advance the company and to offer real added value to (potential) customers. How can a company promote knowledge sharing through a community of practice and benefit (potential) customers and interested parties? I will explain how in this blog post using the example of the community of practice for the topic of company pension schemes.

In my previous blog posts in this series, I described what the persona of a new customer might look like in five to ten years. In the most recent post, I then used this persona to derive the requirements of Generation Alpha for insurance providers. In this blog post, I will focus on the customer journey and explain why insurance providers should engage with Generation Alpha and the potential it holds.

Digital ecosystems and platforms are ushering in a new era in the development of innovative business models. In the banking market, too, the principle of platform-driven business models is gaining ground, as is exemplified by emerging concepts such as open banking and beyond banking. My blog post explains the reasons driving this shift and points out the obstacles that stand in the way of transformation.