Shaping the Future: How Digital Utilities, Customer Centricity, Platform Transformation and New Energy are Changing the Energy Industry

In our digitally networked world, IT solutions are crucial to improving the efficiency and responsiveness of the energy industry. Knowledge and understanding of the value chain in the energy sector is essential. As an expert in this field, adesso combines in-depth industry knowledge with technological expertise to guide companies through digital transformation and equip them for the future. From automating processes that simplify day-to-day work to building advanced data platforms for accurate forecasting, to adapting to ever-changing regulatory requirements - adesso offers customised solutions. These range from strategic consulting, which helps to shape and realise visions, to the development of individual solutions such as grid connection portals, which enable efficient communication between energy suppliers and customers.

Such digital platforms are not only technical achievements but also testify to a deep understanding of the market and customers. They are indispensable for a sustainable energy market by facilitating access to services and information. Adesso stands for in-depth industry knowledge and the ability to translate this into future-proof IT solutions that not only meet current requirements but also sustainably strengthen and optimise the core business.

Customer Centricity

For customers today, one thing counts above all else: they want to feel understood and valued. This is precisely where the idea of customer centricity comes in. This principle ensures that the impact on customers is already considered when developing ideas for new services. One example of this is the use of precisely configured language models, which companies can now use to respond to their customers in an automated way, yet with a personal flair. Imagine chatting with a chatbot that not only responds to your questions at lightning speed but does so in a way that feels truly personalised. This allows companies to offer 24-hour basic support so that customers only need to contact a service employee for specific concerns. This is not a dream of the future, but is already a reality and is already being used in many areas of daily life. smart assistants like this learn with every interaction within a deliberately limited framework and can therefore respond better and better to the individual needs of customers. This not only means less effort when problems arise but also that companies know exactly what their customers want - a real win-win situation for both sides!

However, customer centricity does not always have to be achieved in new ways. Setting up a customer portal that allows many processes to be carried out from home can also make the customer journey easier and better for customers.

Platform Transformation

New and customised IT platforms are the be-all and end-all for successful customer journeys. They enable seamless and efficient customer experiences that benefit both customers and companies. While customers benefit from faster, personalised services, companies can use the increased efficiency and flexibility to their advantage.

SAP BTP (Business Technology Platform) is at the centre of this development. This cloud-based platform supports the trend towards microservice landscapes by providing a central point of contact that connects the various solutions. The result is optimised processes and connectivity options that make companies more agile. With SAP BTP, companies can set up their systems as microservices and update them easily without having to reinvent the wheel. This not only saves costs but also enables rapid adaptation to new market requirements.

In addition to these business management arguments, there are also some advantages on the information technology side. For example, data and system flows become easier to track and control.

New Energy

Green energy is becoming increasingly important in today's world. People everywhere are looking for better ways to utilise the power of the sun, wind and other renewable energies. Switching to green energy is far more than just a fashionable response to climate change. It is a great opportunity to create something new: We can protect our planet, develop innovative technologies, generate new business ideas and create many new jobs.

Smart grids are a key element in this process. Their particular strength lies in optimising the use of fluctuating energy sources such as wind and solar energy. As the production of these forms of energy naturally fluctuates - no wind, no wind - we need intelligent systems that can compensate for these fluctuations. This is where smart grids come into play. Thanks to their networked infrastructure, which is equipped with intelligent sensors and controllers, they can react flexibly to changes. In this way, they ensure that there is always exactly as much energy available as is needed.

These intelligent structures impressively demonstrate how technology and environmental protection can go hand in hand and offer us the opportunity to integrate renewable energy more efficiently and effectively into our everyday lives. However, the development of smart grids is not only a technical challenge but also a social one. It requires investment in new technologies, the adaptation of laws and public acceptance. But the effort is worth it because smart grids are a crucial building block for a sustainable, efficient and future-proof energy supply.

Conclusion and outlook

The future is bright, as we are at the dawn of an era where technology and sustainability go hand in hand. Rapid developments in areas such as renewable energy, smart grids and digital transformation promise not only a cleaner and greener world but also a world of innovation and efficiency. As we continue to face the challenges of climate change, technological advances provide us with tools and solutions to overcome these challenges while creating new opportunities for growth and development.

Would you like to find out more about exciting topics from the world of adesso? Then take a look at our previous blog posts.